SHIPPING & RETURNS POLICY

It is our goal to ensure that your shopping experience with Divine Aroma Scent is a pleasant and satisfactory one.

SHIPPING OPTIONS

Divine Aroma Scent endeavours to dispatch all orders received before 1.30pm AEST each weekday.

* Australia Post eParcel 
* Adelaide metro Same Day (strictly for orders placed before 10am Adelaide Time) – additional charge
* Express^ – see below (strictly for orders placed before 1.30pm AEST Time) – additional charge

^Generally next business day delivery to select Australian Metro Capital Cities. Please check the Aus Post delivery estimate to receive an accurate delivery estimate. STRICT 3kg weight limit. Order cannot exceed 3kg. Most sets and multiple items (eg >4 bottles) are excluded from this service. Divine Aroma Scent will contact you if your order exceeds the allowable size limits. Redelivery incurs additional charge. 

GENERAL CONDITIONS

* You will receive tracking information for orders going via Australia Post. There is often a time delay of 3-4 hours before tracking information is available eg if you receive the tracking number at 4pm, tracking information will not be available until approx 8pm. 

* Unless specified in the checkout, all orders require a signature at time of delivery. You are able to give authority to leave at time of order – Divine Aroma Scent assumes no responsiblity if you give this authority with your order.

* If you are not at your nominated address when the courier arrives (and you have not given authority to leave), the parcel will be returned to your local post office (Australia Post orders) and a card left informing you of the attempted delivery. Australia Post will try to deliver your parcel twice. Couriers will also leave a card; you will need to contact the number on the card to re-arrange delivery.

* If you are not going to be at home during the day, we recommend that you provide a work address (along with the business name).

* Any attempt to cancel an order must be done as soon as possible. We ship orders on a daily basis. We do not charge a fee for cancellations however if a cancellation is requested after your order has been dispatched, you will receive a refund minus the shipping charge. 

* In the unlikely event that your parcel is delayed by the logistics carrier, we, unfortunately, cannot refund the goods until the parcel has been RTS (returned to sender) or confirmed by the logistics carrier as lost. 

* If we are unable to deliver your goods after multiple attempts, and the package is returned to us, re-shipping charges will apply. Check your address details carefully at the time of order – returns due to incomplete or incorrect information will incur additional charges. 

* We are able to ship to Post Office boxes EXCEPT for Adelaide Same Day orders.  

CHARGES

* ALL Orders are shipped freight free Australia wide.
* Express: $13.50 inc GST
* Adelaide Metro Same Day: $13.50 inc GST
* Express shipping methods incur postage costs regardless of order value 

SHIPPING LOCATION RESTRICTIONS

Due to restrictions with Australia Post and our express carriers regarding sending parcels by air, we are unable to ship to the following postcodes: 6798 (Christmas Island), 6799 (Cocos Island), 2899 (Norfolk Island), 7151 (Antarctica): 

Australia Post Transit Times
You can usually expect delivery for each state as follows: *Shipping times may be extended by Australia Post during peak periods (Christmas, Valentines Day, Mother’s/Father’s Day). 

SA: 1-3 Business Days (Adelaide )
VIC:	2-4 Business Days
QLD:	4-6 Business Days
NSW:	3-5 Business Days
WA:	4-6 Business Days
NT:	4-6 Business Days
TAS:	4-5 Business Days

RETURNS

Any return claims must be lodged within 7 days of your order being received. 

Any attempt to cancel an order must be done as soon as possible. We ship orders on a daily basis. We do not charge a fee for cancellations however if a cancellation is requested after your order has been dispatched, you will receive a refund minus the shipping charge. 

Divine Aroma Scent does not issue refunds for fragrances that may smell different to something previously purchased or worn. It is important you undertake your own research on a fragrance to ensure it is exactly what you are after. 

Change your mind? Circumstances changed? You can return your items to Divine Aroma Scent. Returns must be lodged within 7 days and must be received within 14 days of receipt, per the conditions below:

• Product/s must be unopened and in their original condition, still in resalable condition.

• Product/s must be returned to us as they arrived to you: with adequate protection during transit.
• Full refunds will not be issued for goods received back in damaged condition.

Please contact us if you would like to arrange a return. We will forward a Return Authorisation form, which must accompany the returned goods.

We recommend using a registered postal method when returning goods to us. This minimises the chances of a lost parcel and avoids disputes. You are responsible for any product/s damage during transit as a result of unsuitable packaging.

Returns will not be accepted beyond these times, and no further communication will be undertaken.

DAMAGED OR FAULTY PRODUCTS

Any claim against a product sold by Divine Aroma Scent  www.DivineAroma com.au must be lodged in writing (via email with photo proof) to Divine Aroma Scent within 7 days of receipt. 

Email address for all claims to be sent to cs@DivineAroma.com.au. Please provide photos of the faulty or damaged product.

If it is then agreed that the item should be returned to Divine Aroma Scent, then this must be received by Divine Aroma Scent within 14 days of receipt.

Returns will not be accepted if the product has been used more than 1cm from the bottle’s shoulder. If the bottle does not have a shoulder and is straight then 1cm from the top of the bottle.

Returns will not be accepted beyond these times, and no further communication will be undertaken.

INCORRECT PRODUCTS

All orders are picked and checked twice prior to sending them. In the very rare instance that Divine Aroma Scent has sent you an incorrect product, please leave the item unopened and contact us. We will provide you with a Reply Paid address and send the correct item. Any opened products, regardless if correctly sent, are not eligible for return.